Frequently Asked Questions
Shipping informations:
Shipping disclaimer
If you encounter an issue following delivery, I can only invite you to visit the carrier’s website and contact them.
For any delivery problem, In No Case I am responsible for any damage, loss, or problem concerning shipping for any product(s) on the store.
This is out of my control. All orders are followed with a tracking number.
For shipments outside France, I recommend “Chronopost” as a carrier, which ensures much better deliverability and reliability.
Order processing time
I will do my best to make your cable as fast as possible,
(unless there is strong demand, this may even impact parts that are in stock) but quality first!
- For custom cables: 6-10 days maximum.
- Stock parts (DIY Kit & Parts): 1-2 days.
What are the Delivery Times ?
Once shipped count :
- (~48h France) (next day with Chronopost)
- (~3 to 6 days for Europe. (1 to 3 days with Chronopost)
- (~6 to 14 days for the international. (2 to 6 days with Chronopost)
Are there any shipping costs?
Shipping is free only on custom cables [France Only] or
- 100€ minimum on the entire store [FR/EU]
- 130€ minimum on the entire store [Rest of the world]
for other products here is an estimate of the shipping cost :
- France : Free (custom cables only) – 4,95€ (for DIY Kits & Parts)
- Europe : 3,99€ (for custom cables) – 9,12€ (for DIY Kits & Parts)
- International : 5,99€ (for custom cables) – min 15.48€ (for DIY Kits & Parts)
I forgot to order a product, is it possible to add it to my order ?
If your order is in “Shipped” status it is unfortunately not possible.
Otherwise, contact me in private, you will get an answer in less than 24h.
Can i return my cable ?
Unfortunately you cannot return your cable unless it is damaged. [refund and return policy]
If upon receipt of your cable there is a problem, you have up to 14 days to return it (beyond that it is no longer possible.)
For any problem, contact me only on this page : ”contact me”
Warranty
All custom cables are guaranteed for 1 year which include soldering problem only, shipping costs will be paid by me for the return and shipment to your home.
(If the cable is still under warranty)
Not covered by the warranty : any physical problem, manipulation caused by the user: (stretching coils, scratching on heatshrink, or other manipulations that could damage the cable).
Potential questions about custom cables:
Cables are in 2.0 or 3.0 ?
All Cables are in 2.0, if your device needs a 3.0 cable to be powered, please note:
I am not responsible for any compatibility error.
My cable doesn't work, what should I do?
If you encounter a problem with your cable don’t worry, try following the steps below:
- Try plugging the cable into another USB port on your computer.
- If your cable is connected to a USB hub, unplug it and connect it directly to a USB port on your computer.
- The cables sold are 2.0, if your device needs a 3.0 cable to be powered (I am not responsible for any compatibility error.)
If none of the steps work go to this page : ”Return and refund policy”
What is the purpose of a custom cable compared to a standard USB cable?
For pure aestheticism !
Some people like to have beautiful quality products in their setup, it would be sad to have great devices but with a cable (basic, sad), hence the usefulness of a beautiful custom cable made to order and to your taste, which will enter in perfect harmony with your setup ! 🎮
Does a custom cable affect any performance ?
No ! It’s just for aesthetics only ! ✨
What is an ''Aviator'' connector?
An aviator connector is a detachable metal connector, it is mainly used to be able to change the end of your cable if you want to change the color in the future.
It is often also chosen for aesthetics.
I'm not sure on a color, can you send me a combination photo ?
Sure! I will be happy to help you 🙂
For any doubt about a color choice, contact me privately on Discord or on Instagram in dm.
I’ll send you a picture of the desired combination. 💯
What is the difference between GX12 and GX16?
It is just the Size, GX16 and GX12 are the same but GX12 is smaller than GX16. All depends preferences of each one.
An image comparison just next to it →
What is a ''Groupbuy'' ?
A groupbuy is like a pre-order for a product that has a deadline, so when it is expired you will not be able to pre-order it anymore.
Unless the groupbuy is reopened, then if you like a product, hurry up… 
Why add Techflex ?
The Techflex is not mandatory, however it adds some rigidity to the cable if you have a coil.
It is also appreciated to give an accent to the chosen paracord, or to give an (metal) effect with the “Carbon” or “Clear” color.
What is the difference between "Paracord" and "MDPC-X"?
The main difference is in the rendering itself. Paracord gives a more “matt” appearance, while mdpc-x gives the cable a more “metallic” finish.
All depends on what you want the cable to look like.
Why is there no more than 1.8M in cable length ?
I do not suggest more than 1.8m because on some keyboards the RGB does not work well, like on the “DROP CTRL & ALT” or the “Club’s K-Type”.
(NO REFUND IS POSSIBLE IF ANY DEVICE DOES NOT WORK ON A CABLE LONGER THAN 1.8M.)
Why do some GX16 cerakote thread colors cost more?
In the early days of Cerakote painting, I wanted to sell only chrome thread, but over time I changed my mind, so take advantage of the fact that in the future, threads will be available in the connector’s base color, with chrome thread as an option.
